To ensure your online banking sessions are secure, Citibank recommends that you follow these simple security tips.
Do Not Use Public Or Shared Computers:
You are responsible for keeping your PIN confidential. You should not use public or shared computers such as those in Internet Cafes for Internet banking, you may be open to harmful programs which could capture your personal information.
Bank Safely Online:
Always enter the Citibank website address http://www.citibank.com.gu or www.guam.citibank.com directly into your browser address bar before you login to ensure that you are on the legitimate Citibank website.
Check that the bank's website address changes from http:// to https:// and a security icon that looks like a lock or key appears at the bottom of the webpage when authentication and encryption is expected.
You can click on the lock icon at the bottom of the webpage to review the Secure Sockets Layer (SSL) certificate information. The certificate should be issued to www.citibank.com.gu or www.guam.citibank.com
Click log out when you have finished your banking session. Do not just close your browser window.
Update the bank when you change your contact details. This will enable us to contact you in a timely manner if we detect unusual transactions.
Check your accounts on a regular basis and contact Citibank immediately at our 24-hour CitiPhone Banking at 477-2484 (CITI) from Guam or 1-866-688-2484 if calling from US Mainland, should you encounter any difficulties or irregularities.
Protecting Your Computer
Do not select the option auto save on browsers for storing or retaininguser name and password when logging into online banking
Make sure your computer has the most current anti-virussoftware. Anti-virus software needs frequent updates to guardagainst new viruses. Make sure you download the anti-virus updates as soonas you are notified that a download is available.
Make sure your computer's Operating System and browser software is updated with the latest security patches
Install a personal firewall and the latest anti virus software tohelp prevent unauthorized access to your home computer, particularly whenthey are linked via broadband connections, digital subscriber lines orcable modems. Be sure to update the anti-virus and firewall products withsecurity patches or newer versions on a regular basis
Clear your browser's cache and history after each sessionso that your account information is removed, especially if you are usinga shared computer.
If you are using a Windows OS, ensure File & Print sharing is disabledwhile online, particularly if you are linked to the Internet via anybroadband connection, digital subscriber lines or cable modems.
Make regular backups of critical data.
Consider the use of encryption technology to protect highly sensitive data.
Wireless Network
You should set a password for your wireless point. This will prevent unauthorised users from accessing and using your wireless connection.
Disable broadcasting to your network name (SSID-Service Set Identifier) to prevent casual surfers from detecting and connecting to your wireless network.
You should use encryption on data transmission to protect your wireless network.
You should allow only registered machines for your wireless network.
Beware of Scan emails:
A fraudulent (a.k.a. spoofing, impostor, or phishing) e-mail isone that has been forged. It usually tricks you into providing sensitivepersonal information either on the spot (e.g. by replying to the e-mail)or including links to a fake website that tries to get you to disclosepersonal data or log in. Seeexamples of scam emails on citibank.com.
Do not disclose personal, financial or credit card information to little known or suspect websites.
Do not open email attachments from strangers or install software or run programs of an unknown origin.
Under no circumstances will Citibank ever send you an email asking for your personal information. You should NOT respond to such email or reveal your PIN to anyone.
Beware of Spyware:
Spyware is a piece of software inserted in your computer that collectsinformation about you and your Internet traffic. It is stored in yourPC (with / without your consent) when you download software, games, screensavers,etc from the Web. It usually claims to be able to improve your computer'sperformance.
Spyware can be used maliciously to gain access to your passwords, PINs,card numbers and Internet browsing history. They can also be used toscan files on your hard drive and slow down your computer by consumingsystem resources leading to system instability or a crash.
Do not log in to Citibank Online while such software is installed onyour computer. If you have installed any software that claims to speedup your internet connection, or have additional third-party toolbars onyour browsers, then you may be using software that has the ability to trackyour internet sessions. We recommend that you uninstall such software.
